An IT Support Specialist (Tecnico IT) is responsible for providing technical assistance to employees or customers by installing, maintaining, and troubleshooting computer hardware, software, networks, and other IT systems. The role ensures that technology operates efficiently and that users receive prompt support for technical issues.
Key Responsibilities:
- Provide first-level and second-level technical support via phone, email, remote access, or in person.
- Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and other IT equipment.
- Troubleshoot and resolve hardware, software, operating system, and network issues.
- Set up user accounts, passwords, email, and access permissions.
- Monitor and maintain IT systems, ensuring security updates and antivirus software are current.
- Diagnose connectivity issues related to LAN, Wi-Fi, VPN, and internet services.
- Install and update business applications and operating systems.
- Document support requests, solutions, and IT assets using a ticketing system.
- Escalate complex technical issues to senior IT staff or external vendors when necessary.
- Assist with IT infrastructure projects, equipment deployment, and system upgrades.
- Provide basic user training on hardware, software, and cybersecurity best practices.
- Maintain inventory of IT equipment and ensure proper asset management.
- Follow company IT policies, security procedures, and data protection regulations.
Qualifications:
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- Previous experience in IT support, help desk, or technical support is an advantage.
- Knowledge of Windows, Microsoft 365, networking, hardware troubleshooting, and common business applications.
- Familiarity with Active Directory, remote support tools, and ticketing systems is beneficial.
- Relevant certifications such as CompTIA A+, Network+, Microsoft, or Cisco are an advantage.
Skills:
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work under pressure.
- Good organizational and documentation skills.
- Team-oriented with the ability to work independently.
- Strong attention to detail and a proactive approach to technical issues.
Job Types: Full-time, Part-time
Pay: €28,000.00 - €35,000.00 per year
Work Location: In person
