HSPI S.p.A., part of the TXT Group, is looking for a Junior Service Manager with 1–2 years of experience to join its Healthcare Division.
The selected candidate will become part of a dynamic team, working on technology transformation and ICT projects focused on the digitalization of the Public Administration sector.
Key Responsibilities
Log, classify, monitor, and close IT incidents, ensuring proper tracking of all related activities.
Manage user service requests, including account provisioning, access management, and operational support.
Monitor compliance with Service Level Agreements (SLAs), ensuring timely incident handling and resolution.
Monitor service dashboards and monitoring systems to identify anomalies and potential issues.
Maintain and update operational documentation, tickets, and internal procedures accurately and promptly.
Collaborate with technical teams involved in issue resolution and service delivery.
Participate in operational meetings with clients and stakeholders to gather requirements and monitor project activities.
Required Technical Skills
Knowledge of IT Service Management principles and frameworks (ITIL).
Understanding of Incident Management and Request Management processes.
Excellent knowledge of the Microsoft Office Suite, particularly Excel.
Degree in Management Engineering or a related field.
Preferred Soft Skills
Strong teamwork, communication, and listening skills.
Problem-solving mindset and proactive attitude.
Why Join HSPI?
Hybrid working model.
Personalized training plans, including internationally recognized certifications.
Opportunity to collaborate and share knowledge with experienced professionals in a stimulating and dynamic environment.
Direct exposure to both company management and end clients.
This position is open to all candidates regardless of gender, in accordance with Italian Legislative Decree 198/2006. The company promotes equal opportunities and values diversity in all its forms.
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