A Customer Service Representative (Addetto/a al Servizio Clienti) is responsible for providing professional and friendly support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. They act as the main point of contact between the company and its customers through phone, email, live chat, or in person.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and escalate complex issues when necessary.
- Process orders, returns, refunds, and exchanges.
- Maintain detailed records of customer interactions using CRM or customer management systems.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Collaborate with internal departments to address customer needs efficiently.
- Meet customer service quality standards and performance targets.
- Contribute to improving customer satisfaction and loyalty.
Requirements:
- High school diploma or equivalent; additional education is an advantage.
- Previous experience in customer service, retail, hospitality, or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Good organizational and time-management skills.
- Basic computer skills and familiarity with Microsoft Office and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Professional attitude with a customer-focused mindset.
- Fluency in Italian; knowledge of English or other languages is an asset.
Preferred Skills:
- Empathy and active listening.
- Attention to detail and accuracy.
- Teamwork and collaboration.
- Adaptability and willingness to learn.
- Ability to remain calm under pressure.
Job Types: Full-time, Part-time
Pay: €18,000.00 - €24,000.00 per year
Work Location: In person
