Job Title: IT Support Specialist (m/f/x)
Company: LabVantage Solutions
Location: 20092 Cinisello Balsamo (MI) · Italy
Who we are:
LabVantage Solutions, Inc. is a leading global provider of laboratory informatics solutions that empower organisations to accelerate research and improve laboratory efficiency.
Specialising in Laboratory Information Management Systems (LIMS), LabVantage provides an innovative suite of software and services that streamline lab operations, enhance data management, and ensure compliance across diverse industries, including pharmaceuticals, healthcare, biobanking, food and beverage, and more.
Recognized as Company of the Year 2024 and Top Growth and Innovation Leader (2023–2025) by Frost & Sullivan, LabVantage continues to expand globally.
To strengthen our Global Technical Services team, we are looking for a motivated and customer-focused:
IT Support Specialist (m/f/x)
As a Computer Specialist, you will be part of our Global Technical Services team, providing IT support across Europe, India, and the United States. You will help ensure the reliable operation of our IT infrastructure by supporting end users, maintaining systems and networks, deploying hardware, and contributing to a secure and efficient technology environment.
This is an excellent opportunity for an early-career IT professional who enjoys solving technical problems, working in an international environment, and continuously learning new technologies.
Key Responsibilities:
Ø Provide first-level technical support for internal users and manage Help Desk tickets, escalating issues where appropriate.
Ø Install, configure, maintain, and troubleshoot desktop operating systems, software applications, printers, audio/visual equipment, and client-server applications.
Ø Support Microsoft technologies including Outlook, SharePoint, and Windows operating systems.
Ø Monitor and maintain the health, performance, and availability of networks, PCs, servers, and IT systems.
Ø Perform routine maintenance activities, including Windows updates, operating system patches, antivirus updates, and malware protection.
Ø Assist with user account administration, network printer configuration, and other basic network administration tasks.
Ø Support PC deployment, hardware lifecycle management, and maintenance of IT asset inventory.
Ø Assist in managing virtual machine templates, including creating, updating, and retiring templates.
Ø Perform server maintenance activities across on-premise and AWS environments.
Ø Support IT security initiatives by monitoring system logs and helping maintain data integrity and endpoint protection.
Ø Participate in special IT projects and continuous improvement initiatives.
Your Qualifications:
Ø Bachelor's degree in Computer Science or a related discipline.
Ø 1–2 years of experience in technical support, IT help desk, or desktop support.
Ø Solid understanding of:
- Window operating systems
- PC hardware and troubleshooting
- Networking fundamentals
- Virtual machines
- Help Desk support
- AWS cloud environments
Ø Knowledge of IT security, antivirus management, and data protection best practices.
Ø Strong analytical and problem-solving skills.
Ø Excellent communication and interpersonal skills.
Ø Fluent English, both written and spoken.
We Offer:
Ø Competitive Salary: Annual gross salary (RAL) in the range of €32.000–€40.000, depending on your qualifications and professional experience.
Ø Performance Bonus: Participation in the company bonus scheme, rewarding your contributions to our success.
Ø Health Benefits: Comprehensive private health insurance (Fondo Estensivo/Assicurazione Sanitaria) to support your well-being.
Ø Professional Development: Opportunities for career advancement and access to ongoing training programs within a global IT infrastructure.
Ø Work Environment: A supportive, international, and collaborative environment where your ideas truly make an impact.
How to Apply
If you are a driven and detail-oriented individual with a passion for delivering innovative technological solutions in the life sciences industry, we invite you to apply.
Please send your CV and a short cover letter to: [email protected]
By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, LabVantage will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your LabVantage-Recruiter.
Equal Opportunity & Data Privacy
LabVantage Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We welcome applications from candidates across Europe, regardless of nationality or location, provided they have the right to work in their home country.
All personal data will be processed in accordance with GDPR and used solely for recruitment purposes.
Retribuzione: €32.000,00 - €40.000,00 all'anno
Benefit:
- Assicurazione sanitaria
- Congedo parentale
Sede di lavoro: Di persona
