Welcome to Rhenus!
The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.
For our branch in Segrate, we are looking for a motivated and customer-oriented Inside Sales professional to join our team and support the development of new business opportunities while managing and growing existing customer relationships.
Main activities:
- Prepare accurate and timely quotations for customers.
- Conduct daily follow-ups on offers, record key feedback (e.g., volume, customer response), and share insights with the Head of Sales and sales team.
- Identify and qualify new customer opportunities (mainly via phone/online contact), present services, assess potential volumes, and transfer high-potential accounts to Outside Sales for further development.
- Maintain and develop ongoing relationships with existing customer accounts of all sizes, ensuring loyalty, growth, and retention, while Outside Sales focuses primarily on acquiring new business.
- Acquire new opportunities through phone calls, online meetings, webinars, and other commercial initiatives.
- Manage customer accounts with a commercial and customer-oriented approach:
- Handle sales-related requests (quotations, agreements, specific commercial conditions)
- Forward shipment-related or operational requests (e.g., tracking, delays, complaints) to the Operations team
- When special requirements arise (e.g., invoicing formats, billing processes), coordinate with Operations for implementation
- Work closely with Head of Sales, Branch Managers, and Product Teams to secure new business and support customer retention.
- Communicate with overseas offices during the pre-sales/commercial qualification phase; shipment execution remains under Operations responsibility.
- Analyze customer portfolio performance, identify risks, and monitor "Shipping Cuts" (lost customers) to implement corrective actions.
- After acquisition, ensure a structured transfer of account information and documentation to Operations Team, who then handle shipment execution and customer follow-up.
- Record all activities in SUGAR CRM/ Dynamics (according to SOPs), ensuring data quality and consistency of offer templates across branches.
- Participate in all company-provided sales trainings.
- Be able to prepare quotations across all four products (Air Import, Air Export, Sea Import, Sea Export), or coordinate with product experts when needed.
Requirements
- Bachelor's degree in Business, Logistics, Supply Chain, International Trade, Marketing, or a related field
- Experience in inside sales, customer service, or freight forwarding/logistics sales
- Knowledge of Air & Sea Import/Export processes and quotation preparation
- Strong communication, customer relationship management, and lead qualification skills
- Proficiency with CRM systems (SUGAR CRM, Microsoft Dynamics, or similar) and Microsoft Office
- Ability to coordinate with operations, product teams, and overseas offices in a fast-paced environment
- Native-level Italian and professional working proficiency in English (written and spoken)
What You can expect
- Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
- Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
- Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
- Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
- Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
- Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.
