Descrizione completa della posizione
Be the first point of contact when employees enter or call the P&C office interacting and assisting them with genuine heart. Provide support and clerical expertise to People and Culture Department and respond to inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction.
Engage with new team members coordinating the pre-arrival communication, uniform fitting, locker and housing allocation, medical screening, welcome pack and onboarding plan.
Responsible for the staff housing allocation and optimal conditions: perform staff accommodation inspections weekly ensuring they are clean and orderly, reporting to maintenance, security or housekeeping any follow up action.
Responsible for the HOH – Heart of the House optimal conditions: perform locker inspections weekly ensuring they are clean and orderly, reporting to maintenance, security or housekeeping any follow up action.
Maintain and update all bulletin boards and TV in service area as well as Viva Engage for sharing company information with all employees.
Organize and promote the events and initiatives of the engagement calendar: social activities, wellbeing activities, DIB initiatives, recognition and award events, parties, general meetings etc.
Perform administrative duties such as filing, typing, reporting and answering telephones and emails according to Four Seasons standards for quality, professionalism and friendliness.
Maintain and update all employee records (both electronically and hard copy files) ensuring that documentation is easily accessible and organized.
Support the Senior Director of People & Culture in preparation of reports, audits and other tasks and assist with other areas of People & Culture when needed.
Maintain confidentiality of information in the department including conversations, personal information, compensation and medical files.
Skills and Abilities:
Must possess excellent personal presentation and interpersonal skills to work with cross-functional teams, an outgoing personality and a can-do approach to any request.
Strong work ethic, confidentiality and well developed organizational skills are requirements.
Excellent organization skills, time management and ability to multi-task as well as ability to adapt in changing priorities.
Excellent verbal and written communication skills in both English and Italian.
Proficient computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Social Media communication.