Bellafrut SAS, operating since 1967, specializes in the brokerage of fruit and vegetable products for the large-scale distribution sector, delivering fresh produce directly to retail outlets across Europe.
If you're looking for a job opportunity in Verona, join our team as a
AFTER SALES BACK OFFICE:
Your daily responsibilities:
Within the After Sales Team, your goal will be to ensure the effective management of customer claims, complaints, and the related costs. Specifically:
You will manage the entire claims process, from reviewing reported issues to entering and updating information within company systems
You will allocate claim-related costs, charging them to the responsible parties while ensuring the correct application of procedures and the accuracy of data
You will coordinate product collections in collaboration with the Logistics team and suppliers to ensure the timely movement of goods, including return shipments
You will organize on-site handling activities for goods that are no longer suitable for use, in coordination with suppliers and warehouses, and monitor their proper execution
You will manage the administrative and accounting aspects related to claims, including supplier invoice verification and accurate case reporting
You will collaborate with a variety of internal and external stakeholders to identify effective solutions and deliver a high-quality customer experience
You are the right person for us if:
Your fluency in German and English will allow you to interact effectively with the international markets in which we operate
Your attention to detail, organizational skills, and problem-solving mindset will enable you to anticipate future scenarios and manage unforeseen events while minimizing their impact
Your expertise in Excel will help the team streamline operational procedures
Your interpersonal skills will improve relationships with business partners and teamwork
Relevant academic qualifications and/or prior experience in similar roles (customer care, after sales), preferably in the food or retail sector, will be considered a plus.
We’re the right company for you because:
We care about your well-being:
Access to a network of fitness centers
Monthly nutrition counseling
Monthly psychotherapy counseling
We want to support you in your daily life:
Daily meal delivery service right to the office
1 day of remote work per week
We know every saving counts: we’ll give you access to a corporate benefits platform with exclusive discounts on a variety of online brands.
We believe in real growth: starting with step-by-step mentoring, we’ll offer you a career path in a company that’s growing and investing in your professional development
Contract information:
Office location: Verona (VR)
CCNL: Commercio e Terziario (CNEL H011)
Gross annual salary: €23.320 - €28.000
Your salary will be determined based on your professional experience, technical and language skills, and level of autonomy.
Are you ready to meet us?
If you think this challenge is right for you, send us your resume. We can’t wait to meet you!
