A Customer Service Representative (Addetto/a al Servizio Clienti) is responsible for providing excellent support to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. They serve as the primary point of contact between the company and its customers through phone, email, live chat, or in-person interactions.
Key Responsibilities:
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and provide appropriate solutions.
- Process orders, returns, exchanges, and refunds according to company policies.
- Maintain accurate customer records and update information in the company database.
- Provide detailed information about products, services, promotions, and company policies.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Collaborate with other departments to improve customer satisfaction and service quality.
- Meet individual and team performance targets, including response times and customer satisfaction scores.
- Maintain confidentiality of customer information and comply with company procedures.
Qualifications and Skills:
- High school diploma or equivalent; additional education is an advantage.
- Previous experience in customer service, retail, hospitality, or a similar role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office and customer relationship management (CRM) software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Professional, friendly, and customer-focused attitude.
- Fluency in Italian; knowledge of English or other languages is an advantage.
Job Types: Full-time, Part-time
Pay: €22,000.00 - €28,000.00 per year
Work Location: In person
