Reports to the Content Operations Lead. Full-time role, part of a 24/7 operational team. This role is offered on an Italian employment contract. Candidates must be based in Italy as we are unable to support remote working from outside the country due to local employment and tax legislation.
This role sits within Deltatre's Content Operations function, supporting the live and on-demand (VOD) content operations that power sports and entertainment platforms in a 24/7 environment. The team handles the full content lifecycle — ingestion, enrichment, scheduling, publishing, and monitoring — for products used by millions of consumers worldwide.
Reporting to the Content Operations Lead, the Content Operations Manager provides end-to-end execution of content operations activities and acts as the link between internal delivery teams and external partners (content owners, broadcasters, federations). The role combines operational oversight, technical coordination, and stakeholder management, including managing external client relationships in high-pressure situations.
Responsibilities
Operational management
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Assist the Content Operations Lead with day-to-day management and development of the Content Operations team
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Oversee daily tasks across VOD processing, metadata preparation, audits, and publishing activities
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Assist with onboarding, training, and mentoring team members, ensuring adherence to best practices and quality standards
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Act as the escalation point for operational issues and provide real-time decision-making support
Content lifecycle (Live and VOD)
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Oversee the full VOD lifecycle: media ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification as directed
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Ensure accurate and timely scheduling, onboarding, and validation of live and upcoming events (daily, weekly, seasonal)
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Maintain visibility of all content across platforms, ensuring availability and seamless playback for global audiences
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Support live operations with real-time monitoring, troubleshooting, and delivery coordination
Metadata, editorial, and creative oversight
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Ensure high-quality metadata standards across all content (titles, descriptions, tags, geo-restrictions)
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Oversee preparation of weekly content checklists, fixture updates, and editorial summaries
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Guide creation of supporting editorial content (match descriptions, highlights), ensuring consistency, neutrality, and clarity
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Supervise production of visual assets (hero images, thumbnails, promotional graphics) aligned with platform guidelines and brand requirements
Publishing, playlisting, and content presentation
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Oversee publishing workflows, including playlist creation, ordering logic, and front-end presentation
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Ensure all content — including shoulder programming such as pre/post-game shows and highlights — is correctly published and displayed
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Validate presentation across platforms, ensuring a consistent user experience across devices
Quality assurance and audit
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Implement and oversee regular audit checks on playback, metadata accuracy, and front-end presentation
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Maintain consistency across systems and platforms through daily and weekly validation
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Maintain detailed documentation of content, issues, and operational activities
Stakeholder management and communication
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Input into the creation and maintenance of the client-facing "Rules of Engagement" process document
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Act as liaison between internal teams and external stakeholders (content owners, broadcasters, federations), including managing external client relationships in high-pressure situations
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Provide real-time updates, reporting, and escalation of risks to management
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Collaborate cross-functionally to ensure content acquisition, ingestion, and delivery requirements are met
Performance, reporting, and financial oversight
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Track and report on SLAs, operational KPIs, and content performance metrics
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Produce regular reports (daily, weekly, monthly) and end-of-month reconciliations
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Review and approve third-party costs and invoicing related to content operations
Systems and technical oversight
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Oversee platform operations across the full delivery chain — ingestion, transcoding, monitoring, distribution
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Provide advanced troubleshooting and ensure smooth integration with external systems
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Support the creation of proof-of-concepts demonstrating platform capabilities through branded content environments and workflows
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Identify and implement continuous improvements to tools, workflows, and operational efficiency
