We are looking for a NOC Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry.
The candidate should be fluent in English and have basic computer know-how; Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company’s 24/7 global and domestic content distribution services. Working hours – 24/7 shift basis. Please note that this is not a remote/hybrid/smart working position
Responsibilities:
- Monitor telecommunications/ broadcasting systems, supervise the technical components’ functions and make sure that they are active and problem-free.
- Customer support – act as the initial point of contact for all the company’s clients.
- Troubleshoot and fix technical issues.
- Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.
- Manage escalation process until resolution, including coordination with in-house engineers and third parties.
- Manage and coordinate technical maintenances related to the company’s distribution services.
- Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.
- Work on a shift rotation basis, on a 24/7 basis.
Requirements:
- Good knowledge of English
- Basic computer skills (MS Office programs)
- Candidate has preferably a technical background from one of the following: RF, satellites, networks, electronics, video and/or sound
- Engineering studies will be considered an advantage
- Technical or customer support experience will be considered an advantage
- Having a car will be considered an advantage
Location: Rome, Italy
Email:
[email protected].
Type: Full time, On Site
Language: English
