The ACS Front Desk Administrative Assistant provides first-point-of-contact customer service for Army Community Services (ACS). This role delivers professional administrative, scheduling, and customer support to Soldiers, Families, DoD Civilians, and community members.
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Greet and assist walk-in and telephonic customers in a courteous and professional manner
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Identify customer needs and refer clients to appropriate ACS offices or installation agencies
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Maintain the Client Tracking System (CTS) by recording daily customer interactions
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Maintain and update the ACS master calendar, including classroom and facility reservations
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Maintain daily customer sign-in sheets and archive records monthly
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Ensure confidentiality and professionalism in all customer interactions
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Submit required reports and archived documentation in accordance with COR guidance
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High School Diploma or equivalent
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Minimum two (2) years of experience in administrative support or customer service
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Proficiency in Microsoft Office and Windows-based systems
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Ability to work in a multicultural environment
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Strong interpersonal and organizational skills
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Ability to obtain U.S. installation access
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Favorable background check required
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Completion of required Army-mandated trainings (AT Level I, OPSEC, iWATCH, etc.)
