Ready to turn unforgettable guest experiences into commercial success?
Drive success, Live your ambition
GUEST COMMERCE DIRECTOR:
GUEST COMMERCE DIRECTOR
Ready to turn unforgettable guest experiences into commercial success?
Drive success, Live your ambition
WHAT YOU WILL DO
As Guest Commerce Director, you will play a key role in shaping unforgettable onboard experiences and driving commercial success. As part of the Vessel Senior Management Team, you will combine creativity, strategy, and leadership to enhance guest engagement, generate business value through Palimpsest implementation, and bring Costa's brand promise to life throughout the guest journey.
Drive Commercial Performance & Revenue Growth
You will analyse guest trends, commercial KPIs and onboard performance, transforming insights into actions that maximise revenue, profitability and guest satisfaction.
Lead the Onboard Commercial Experience
You will coordinate and optimise the onboard programme (Palimpsest), working closely with all revenue departments to create engaging experiences that drive guest participation, commercial opportunities and business results.
Ensure Brand Excellence & Stakeholder Alignment
You will ensure all onboard commercial initiatives and communications reflect Costa’s brand standards, collaborating with shore-side teams to deliver a seamless and consistent guest experience.
Inspire People & Operational Excellence
You will lead and develop multicultural teams, fostering engagement, performance, quality and safety while ensuring the highest standards of service delivery across all onboard revenue activities.
WHO YOU ARE
Required:
- Degree in Marketing & Communication, Business Administration, Business Management or Hospitality Management
- Minimum 5 years of experience in retail, covering commercial performance, visual merchandising, team management and operational optimization
- Proven experience in revenue management, commercial strategy and KPI-driven performance
- Strong analytical mindset with the ability to interpret data and translate insights into actions
- Excellent leadership, people development and stakeholder management skills
- English proficiency at C1 level and preferably Italian
- Third language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory
Nice to have:
- Previous onboard experience is considered a strong advantage
WHAT WE OFFER
Your contract
- Fixed-term, full-time, onboard — typical duration 4–6 months
- Meals and accommodation included throughout your contract
Your life onboard:
- International experience combining travel, personal development, and independence
- Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
- Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
- Discounts on onboard restaurants and bars (with possible daily credit)
- Accommodation & services: assigned cabin (single or double) with bathroom
- Cabin cleaning + free laundry service (crew laundrette and uniforms)
- Package delivery service
- Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
- Discounts on shops, products, hairdresser, and SPA
- Wellbeing & health: Free medical assistance onboard and ashore
- Welfare and wellbeing programs (sports, events, monthly activities)
- Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
- Crew excursions + discounts on guest tours
- Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/]
Your growth
- Structured onboarding + welcome kit
- Mentorship program with a dedicated mentor
- Clear career path within your department
- Learning Officer for skills development and continuous improvement
- Development model to identify and promote talented individuals
Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/
WHY COSTA
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.
Bring your ambitions to life. Join us and discover our ocean of possibilities
Additional Info
Contract type: Fixed-term, full-time, onboard — typical duration 4–6 months
Application deadline: 30/09/2026
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team (not for submitting applications):
[email protected]
Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers
