A Front Desk Agent is responsible for providing excellent customer service to guests by managing the front desk operations of a hotel, resort, or hospitality property. They are the first point of contact for guests, ensuring a welcoming experience from check-in to check-out while handling reservations, inquiries, and administrative tasks.
Key Responsibilities:
- Welcome guests in a friendly and professional manner.
- Check guests in and out efficiently using the property's reservation system.
- Answer phone calls, emails, and guest inquiries promptly.
- Process room reservations, modifications, and cancellations.
- Verify guest information and process payments accurately.
- Issue room keys and explain hotel amenities and services.
- Respond to guest requests, complaints, and concerns, resolving issues professionally or escalating them when necessary.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and update reservation details.
- Balance cash, credit card transactions, and prepare daily reports when required.
- Follow hotel policies, safety procedures, and confidentiality standards.
Qualifications:
- High school diploma or equivalent (hospitality or tourism education is an advantage).
- Previous experience in customer service, hospitality, or front desk operations is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Basic computer skills and familiarity with hotel property management systems (PMS) is an advantage.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Professional appearance and positive attitude.
- Fluency in English; additional languages are a plus.
Job Types: Full-time, Part-time
Pay: €25,000.00 - €30,000.00 per year
Work Location: In person
