Ready to take the next step in your career and turn every guest interaction into an unforgettable onboard experience?
Costa Ambassador - On Board Our Ships:
WHAT YOU WILL DO
As the onboard Costa Ambassador, you will be a focal point for the onboard revenue strategy: illustrating and promoting the full onboard offer, using storytelling to spark guests’ desire to experience something new, and boosting revenue through cross- and up-selling.
You will build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.
You will present the onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.
You will offer the right product or service at the right time, promoting the experiences guests care about most.
You will overcome objections and close sales, booking products and services and boosting onboard revenue through cross- and up-selling.
You will monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.
You will take an active part in onboard revenue meetings and proactively propose new ideas to boost products and services.
You will apply the retail levers that impact sales, visual display, staffing, asset protection and process optimization, to maximize results.
You will help build a strong safety culture, promote health and safety procedures, and uphold high standards on board.
WHO YOU ARE
You bring a natural flair for sales and guest engagement, thriving in an international, fast-paced environment where storytelling, empathy and a results-driven attitude make the difference.
Required
Secondary school diploma or degree in tourism, languages or humanities
At least 1 year of experience in Retail/Sales, with strong interpersonal skills
Excellent command of Italian (C1) and English (C1)
A third language at minimum B2 level (French, German, Spanish)
Good knowledge of MS Office (Word, PowerPoint, Excel)
Solid sales, communication and customer-service skills, with the ability to read guest needs and close effectively
Experience in cross- and up-selling or onboard/retail revenue roles
Nice to have
Experience in multicultural or international environments
WHAT WE OFFER
Your contract
Fixed-term, full-time contract onboard
Meals and accommodation included throughout your contract
Your life onboard
International experience combining travel, personal development, and independence
Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
Meals & consumption: free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
Discounts on onboard restaurants and bars
Accommodation & services: shared cabin with bathroom
Cabin cleaning + free laundry service (crew laundrette and uniforms)
Package delivery service
Connectivity & tools: free internet (250 MB/month) + free WhatsApp text
Discounts on shops, products, hairdresser, and SPA
Wellbeing & health: free medical assistance onboard and ashore
Welfare and wellbeing programs (sports, events, monthly activities)
Leisure time: access to gym, lounge, bar, pool, and solarium for crew
Crew excursions + discounts on guest tours
Family & friends: opportunity to host family/friends (min. 30 days/year after 4 months)
Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/
Your growth
Structured onboarding + welcome kit
Mentorship program with a dedicated mentor
Clear career path within your department
Learning Officer for skills development and continuous improvement
Development model to identify and promote talented individuals
Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/
WHY COSTA
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.
Take the next step, join Costa
Additional Info
Application deadline: 30/09/2026
Estimated time to cover the position: 2 months
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team (not for submitting applications):
[email protected]
Further information: visit our dedicated section Shipside FAQs – Costa Crociere Careers (https://career.costacrociere.it/shipside-faqs/)
