HSPI S.p.A. is a management consulting company founded in 2003 through the initiative of a small group of professionals with significant experience in leading multinational consulting companies. HSPI, thanks to the strong skills of the professionals who set it up, has always characterized for an operating model capable of integrating distinctive Management Consulting skills with specialist knowledge in the ICT and Digital Innovation fields.
Since October 2020 HSPI is part of TXT Group and offer an extended range of professional services in Business Consulting, IT Strategy and Governance and Digital Innovation.
Junior Business Consultant:
HSPI S.p.A., a company of the TXT Group, is looking for two Junior Business Consultants to join its Healthcare Division.
The selected candidates will support the monitoring and control of Contact Center services, contributing to service quality assurance and ensuring compliance with agreed service standards.
Main responsibilities:
Monitoring of Contact Center service activities;
Analysis and verification of compliance with SLAs (Service Level Agreements);
Quality control of the delivered service;
Ongoing interaction with the Technical Staff responsible for service delivery;
Support in data analysis and reporting activities related to service performance.
Required Technical Skills:
Knowledge of the main Microsoft Office tools;
Knowledge of Salesforce;
Knowledge of Power BI for data analysis and visualization;
Ability to analyze and interpret data;
Good familiarity with reporting and performance monitoring tools.
The ideal candidate is a proactive person with strong communication and analytical skills, goal-oriented and able to work effectively in a team.
Good planning and task management skills, curiosity, and a strong motivation to learn and grow professionally complete the profile.
Education: Bachelor’s or Master’s degree in technical, scientific, engineering, economics or related fields.
Why choose HSPI:
Hybrid working model;
Personalized training plans, including the achievement of internationally recognized certifications and continuous learning of the main industry best practices (e.g., ITIL, PRINCE2, COBIT, ISO 27001);
Opportunity to exchange knowledge, models and skills with experienced professionals in the field, within an active and stimulating environment;
Opportunity to work in an international, young and dynamic context;
Direct interaction with company management and end customers;
Permanent employment contract under the Italian Commerce Collective Labor Agreement (CCNL Commercio), with a gross annual salary (RAL) ranging from €26,500 to €31,000.
Position open to all applicants regardless of gender, in accordance with Legislative Decree 198/2006. The company promotes equal opportunities and values diversity in all its forms.
#Li- Hybrid
#HSPI
