A Customer Service Representative (CSR) is responsible for assisting customers by providing information, resolving inquiries, processing orders, and ensuring a positive customer experience through professional and timely support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or in person.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Process orders, returns, exchanges, and refunds accurately.
- Maintain detailed records of customer interactions and transactions.
- Provide accurate information about products, services, pricing, and company policies.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues are fully resolved.
- Meet individual and team performance targets, including response time and customer satisfaction.
- Collaborate with internal teams to improve customer service processes.
- Maintain confidentiality of customer information and comply with company policies.
Qualifications:
- High school diploma or equivalent; additional education is an advantage.
- Previous experience in customer service, retail, hospitality, or call center environments is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with computers and customer relationship management (CRM) software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Professional, friendly, and customer-focused attitude.
Skills:
- Customer service excellence
- Communication and interpersonal skills
- Active listening
- Problem-solving
- Time management
- Data entry and computer proficiency
- Teamwork and collaboration
- Adaptability and patience
Job Types: Full-time, Part-time
Pay: €28,000.00 - €34,000.00 per year
Work Location: In person
