In the role of Guest Relations Agent at Villa Sant'Andrea, a Belmond Hotel, you will be at the heart of the guest experience. You will be an essential part of our Front Office team, managing all aspects of the guest's stay from check-in to check-out, handling inquiries, and ensuring a seamless and personalized service. If you are a polished communicator with a passion for hospitality, this is your moment.
Primary Responsibilities Include
- Warmly welcoming and assisting guests during check-in and check-out processes.
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Building and maintaining strong relationships with guests, anticipating their needs, and ensuring a personalized stay.
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Providing bespoke recommendations for hotel services, local attractions, and dining experiences in Taormina.
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Proactively engaging with guests to gather feedback and address any concerns promptly and professionally to ensure complete satisfaction.
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Acting as a key liaison between guests and various hotel departments to facilitate special requests and ensure seamless service delivery.
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Coordinating personalized amenities, experiences, and surprises to enhance the guest journey.
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Maintaining detailed guest profiles to ensure continuity of service and recognition during future stays.
Requirements
What You Bring:
- Previous experience as a Guest Relations Agent in a 5-star luxury hotel.
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Proficiency with hotel management systems (HMS) and Microsoft Excel.
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Excellent communication and interpersonal skills.
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A polished, professional appearance and demeanour.
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Strong problem-solving abilities and grace under pressure.
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Fluent in Italian and English (both written and spoken), other languages are well accepted.
Benefits
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Training and development opportunities;
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Corporate Welfare provided during the opening of the hotel;
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Meals provided when on-duty;
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All uniforms and dry-cleaning during the opening of the hotel;
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Team social events;
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Accommodation maybe provided upon request;
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Time off: Enjoy 2 days off per week;
Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
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We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
ABOUT US
With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant’Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.
The Belmond & LVMH Family
Villa Sant'Andrea is proud to be part of LVMH and the global collection of iconic hotels, trains, and river cruises of Belmond, all developing exceptional experiences worldwide. By joining us, you become part of a global family of hotels rich in history and stunning destinations, where our people are the heart of the Belmond experience.
