Apparound is looking for a Customer Support Specialist who lead by example, have a value-driven and end-to-end mindset, set their own goals, make their teams better, and demonstrate Technical Excellence. Individuals who are pro-active, who turn problems into opportunities, and who consistently take a results-driven approach, are very likely to be successful working in our company. Customer Support specialist is responsible for managing all customer support enquires and incidents and must works closely with all colleagues to resolve any issues on customers.
You will be in a very technical company, working among very strong engineers in Agile Scrum /Kanban methodology.
Accountabilities
End-to-end incident management: enquires, escalations;
Document and handover any defects to DevOps (as per defined defect processes);
Implement and improve customer support and operational processes (using industry best practice e.g. ITIL);
Maintain and improve customer support performance and experience;
Be ready to support customers on any new release;
Customer and partner training;
Be a project specialist, every Customer Support agent must be able to demonstrate the product to any customer;
Participate in the Apparound Beta process and open defects;
Contribute to release testing as requested.
Position skills and experiences required
Experience in troubleshooting and resolving problems
Background or knowledge in .NET Framework, Service Oriented Architecture, SQL and Mobile technologies are desirable
Knowledge of cloud platforms
Good hands-on knowledge of Configuration Management, Deployment and Troubleshooting tools
Proficient in scripting: Powershell, Bash
IT System knowledge is a plus
ITL v3 certification is a plus
Effective problem solving and analytical skills;
Soft communication skills
Flexibility on working time
Knowledge of Agile methodology: Scrum and Kanban framework;
Fluent in Italian and English. Other languages are a plus
Bachelor’s degree or higher in computer science or related fields.
If you will become an Apparounder…
you will be part of a highly innovative software company, the only Italian company included in Gartner® Magic Quadrant™ for Configure, Price & Quote Application Suites
you will have the pleasure to work in a young and close-knit team, following the Scrum / Agile methodologies
you will have the opportunity to invest in your training and professional growth, comparing yourself with the most innovative technologies and interacting with international customers and suppliers
you will participate to our performance management plan and we will work together to achieve your professional growth goals
Please note
This is not a 100% full remote working.
You will be contacted only if you really match the above criterias.
Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire.
