<p>Innovation starts from the heart.</p><p>Edwards Lifesciences is the global leader in structural heart innovation, dedicated to improving and extending the lives of patients around the world.</p><p></p><p>📍<span style="color:#000000"> Milan, Italy</span></p><p>🏢<span style="color:#000000"> Hybrid</span></p><p></p><p><span style="color:#000000"><b>The Role</b></span></p><p><span style="color:#000000"> </span></p><p><span style="color:#000000">We are looking for a commercially minded and digitally fluent Manager, Commercial Excellence to lead and evolve the Business Unit’s Sales Effectiveness, CRM governance, Sales Incentive Plan, and AI enablement roadmap.</span></p><p><span style="color:#000000"> </span></p><p><span style="color:#000000">This is a managerial individual contributor role with end-to-end accountability for improving sales productivity, incentive effectiveness, process efficiency and decision quality through structured process design, analytics, automation and AI-driven solutions. </span></p><p><span style="color:#000000"> </span></p><p><span style="color:#000000">The role does not include direct reports but requires strong cross-functional leadership and ownership across Commercial, Marketing, Medical Affairs, Public Affairs, Finance, HR and IT.</span></p><p><span style="color:#000000"> </span></p><p><span style="color:#000000"><b>How You’ll Make an Impact</b></span></p><p><span style="color:#000000"> </span></p><ul><li style="color:black !important"><p><span style="color:#000000">Act as business owner of our CRM (Salesforce), Modelling tool (Anaplan) and commercial systems, translating business needs into structured enhancements that improve data quality, integration and usability.</span></p></li><li style="color:black !important"><p><span style="color:#000000">Own and optimize the Sales Incentive Plan, including modeling, simulation, validation and governance to ensure accuracy, transparency and financial sustainability.</span></p></li><li style="color:black !important"><p><span style="color:#000000">Apply structured process mapping and continuous improvement methodologies to simplify workflows and increase commercial efficiency</span></p></li><li style="color:black !important"><p><span style="color:#000000">Enhance and evolve digital tools (SFDC, Anaplan, Power BI, Tableau…) working with complex datasets from multiple sources.</span></p></li><li style="color:black !important"><p><span style="color:#000000">Identify and implement AI and automation solutions to strengthen forecasting, insights and operational performance</span></p></li><li style="color:black !important"><p><span style="color:#000000">Identify potential digital solutions and oversee vendor governance, third-party intake and due diligence processes, coordinating with Legal, Data Privacy, IT and Procurement to ensure compliant onboarding of digital solutions. </span></p></li><li style="color:black !important"><p><span style="color:#000000">Deliver recurring leadership presentations and conduct advanced ad-hoc analyses to support strategic decision-making.</span></p></li></ul><p><span style="color:#000000"> </span></p><p><span style="color:#000000"><b>What You’ll Need</b></span></p><p><span style="color:#000000"> </span></p><ul><li style="color:black !important"><p><span style="color:#000000">5–8 years of experience in Sales Operations, Commercial Excellence, Digital Transformation or similar roles in a corporate environment </span></p></li><li style="color:black !important"><p><span style="color:#000000">Strong experience with CRM and modelling systems (SFDC, Anaplan)</span></p></li><li style="color:black !important"><p><span style="color:#000000">Experience with automation tools (e.g., Power Automate)</span></p></li><li style="color:black !important"><p><span style="color:#000000">Experience with advanced analytical tools (Qlik, Power BI, Tableau) and advanced Excel</span></p></li><li style="color:black !important"><p><span style="color:#000000">Knowledge of AI applications in commercial processes</span></p></li><li style="color:black !important"><p><span style="color:#000000">AI enthusiast and/or tech savvy</span></p></li><li style="color:black !important"><p><span style="color:#000000">Strong stakeholder management and executive communication skills, experience in cross-functional collaboration in a fast-paced, international environment</span></p></li><li style="color:black !important"><p><span style="color:#000000">Strong presentation skills for effective data storytelling and advanced PowerPoint</span></p></li><li style="color:black !important"><p><span style="color:#000000">Lean Six Sigma Green Belt or strong process improvement mindset (Preferred)</span></p></li><li style="color:black !important"><p><span style="color:#000000">Fluent English</span></p></li></ul><p style="text-align:left"><b><span>What is it like to work at Edwards Lifesciences in Italy?</span></b></p><p style="text-align:inherit"><b><span> </span></b></p><p style="text-align:left"><span>As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.</span></p><p style="text-align:left"><span>We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. (Certified for ISO30415 D&I)</span></p><p style="text-align:left"><span>To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).</span></p><p style="text-align:inherit"><span> </span></p><p style="text-align:left"><u><span>Edwards Lifesciences in Italy also offers the following benefits: </span></u></p><ul><li><p style="text-align:left"><span>Competitive compensation and benefits package</span></p></li><li><p style="text-align:left"><span>Flexible working hours, remote working</span></p></li><li><p style="text-align:left"><span>Life Insurance</span></p></li><li><p style="text-align:left"><span>Accidental Death & Disability Insurance</span></p></li><li><p style="text-align:left"><span>Telemedical Services</span></p></li><li><p style="text-align:left"><span>Meal vouchers</span></p></li><li><p style="text-align:left"><span>Service Awards</span></p></li><li><p style="text-align:left"><span>Employee Stock Purchase Programme</span></p></li><li><p style="text-align:left"><span>Employee Assistance Programme</span></p></li><li><p style="text-align:left"><span>Comprehensive Wellness programme including preventive cardiovascular screening, educational events, on-site fitness center, lessons with personal trainer, fruit in the office, charity activities and much more.</span></p></li></ul><p style="text-align:inherit"><span> </span></p><p style="text-align:left"><span>Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.</span></p><p style="text-align:inherit"></p>
