Job Title: Bilingual Medical Receptionist (English & Spanish Speaking)
Location: Remote
Industry: Healthcare
One of our healthcare clients is seeking a professional, friendly, and highly organized Bilingual Medical Receptionist to support the front-office operations of a busy medical practice.
The ideal candidate will be fluent in both English and Spanish and have prior experience working as a Medical Receptionist in a medical practice, clinic, hospital, or outpatient healthcare setting. The role requires excellent communication skills, a professional phone presence, strong attention to detail, and the ability to manage multiple front-office responsibilities in a fast-paced environment.
- Answer inbound patient calls professionally in English and Spanish.
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Provide friendly and professional front-office support to patients.
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Respond to general patient questions regarding appointments, office procedures, and administrative matters.
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Route clinical questions and provider-related requests to the appropriate team member.
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Make outbound calls to patients when follow-up is required.
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Manage incoming messages, faxes, and other patient communications.
- Schedule, reschedule, and cancel patient appointments.
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Confirm upcoming appointments and send appointment reminders.
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Coordinate appointments based on provider availability.
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Manage appointment cancellations and assist with filling available openings.
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Follow up with patients regarding missed appointments and rescheduling.
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Maintain accurate appointment schedules.
- Register new patients and collect required demographic information.
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Provide patients with registration and intake forms.
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Follow up with patients regarding missing or incomplete paperwork.
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Update and maintain accurate patient information in the EMR/EHR.
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Ensure patient records and documentation are complete and up to date.
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Maintain strict confidentiality of patient information.
- Verify patient insurance eligibility and benefits when required.
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Collect and accurately document insurance information.
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Assist with basic insurance-related administrative tasks.
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Coordinate with billing staff regarding patient or insurance information.
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Monitor incoming faxes and route or respond to them appropriately.
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Maintain organized front-office records and documentation.
- Provide a welcoming and professional experience to every patient.
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Handle patient concerns and administrative requests with professionalism and empathy.
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Follow up on outstanding administrative matters.
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Communicate effectively with patients, providers, and internal staff.
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Maintain professionalism when handling sensitive patient information.
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3+ years of experience in US healthcare
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Fluent in both English and Spanish, spoken and written
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Experience working in a medical practice, clinic, hospital, or outpatient healthcare setting.
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Excellent verbal and written communication skills.
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Professional and confident phone presence.
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Strong customer service skills.
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Experience with appointment scheduling and patient registration.
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Strong computer literacy and ability to learn new healthcare systems.
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Excellent organizational and multitasking skills.
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Strong attention to detail and follow-through.
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Understanding of HIPAA and patient confidentiality requirements.
- Experience supporting a U.S.-based medical practice.
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Experience using EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms.
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Experience with insurance eligibility verification.
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Experience handling high-volume inbound and outbound patient calls.
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Previous experience working remotely and supporting U.S. time zones.
- Friendly, professional, and patient-focused.
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Highly organized and dependable.
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Comfortable handling a high volume of phone calls and administrative requests.
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Strong multitasker with excellent follow-up skills.
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Detail-oriented and accurate when handling patient information.
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Able to communicate effectively with patients and healthcare staff.
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Comfortable working independently with minimal supervision.
- Reliable computer or laptop.
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Stable high-speed internet connection.
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Professional headset with microphone.
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Quiet, distraction-free home office.
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Ability to work within the required U.S. time zone.
Medical Reception | Appointment Scheduling | Patient Registration | Bilingual Communication | Insurance Verification | EMR/EHR | Customer Service | HIPAA Compliance | Front-Office Support | Patient Follow-Up | Phone Support | Administrative Support
