A Customer Service Representative (Addetto/a al Servizio Clienti) is responsible for providing excellent customer support by assisting customers with inquiries, resolving issues, processing orders, and ensuring a positive customer experience. This role serves as the primary point of contact between the company and its customers through phone, email, live chat, or in person.
Key Responsibilities
- Respond to customer inquiries in a professional, friendly, and timely manner.
- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, refunds, exchanges, and account updates.
- Maintain accurate customer records and document all interactions in the company's CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues have been resolved successfully.
- Collaborate with internal teams to improve customer service processes.
- Meet individual and team performance metrics, including response time, customer satisfaction, and quality standards.
- Stay up to date on company products, services, and procedures.
Qualifications
- High school diploma or equivalent; additional education in business or customer service is an advantage.
- Previous experience in customer service, retail, hospitality, or call center environments is preferred but not always required.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Basic computer proficiency and experience with Microsoft Office and CRM software.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Professional, patient, and customer-focused attitude.
- Fluency in Italian; English or additional languages are considered an asset.
Job Types: Full-time, Part-time
Pay: €24,000.00 - €30,000.00 per year
Work Location: In person
