The Account Director is responsible for driving revenue growth across the hotel through the development, retention and expansion of an established portfolio of mainly corporate and MICE clients . Acting as a trusted commercial partner to customers, the role focuses on strategic account management , proactive business development and close collaboration with on‑property teams to deliver exceptional customer experiences and measurable commercial results.
An Account Director serving Hilton brands is always working on behalf of the hotel serving our Guests. They must be a good team player, working with other Team Members. To successfully fill this role, they should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude and excellent communication skills;
- Commitment to delivering a high level of customer service;
- Excellent grooming standards;
- Excellent negotiation, presentation and relationship building skills;
- Fluent Italian and English, written and spoken (additional languages are a plus);
- Flexibility to respond to a range of different work situations;
- Ability to work under pressure and under own initiative;
- Proven experience in an Account Director / Senior Sales Manager role or similar.
It would be advantageous in this position to demonstrate the following capabilities and distinctions:
- Knowledge of local market;
- Knowledge of international markets;
- Knowledge of hospitality;
- Passion for sales and for achieving targets and objectives;
- Degree-level qualification in a relevant field.
