We are currently looking for a Customer Service Representative to join our team on a temporary basis until the end of the year.
The Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process.
The role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfillment within a fast-paced manufacturing environment.
Typical Responsibilities:
- Manage the full order lifecycle, from order entry to delivery
- Act as the main interface between customers and internal teams (Sales, Supply Chain, Production)
- Monitor order status and proactively communicate updates, delays, or potential issues
- Ensure accurate data entry and maintenance in ERP systems
- Coordinate with production planning to align customer requirements with manufacturing schedules
- Handle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction
- Support the Sales Team in the preparation of the quotations
- Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.
- Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally
- Ensure compliance with company policies, quality standards, and service level agreements
- Contribute to continuous improvement initiatives to enhance customer service processes
- Supporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes.
Skills and Experience:
- Strong customer orientation and problem-solving skills
- Excellent communication and interpersonal abilities
- Problem-solving skills
- High attention to detail and accuracy
- Team player with strong cross-functional collaboration skills
- Basic to mid-level math and analytical skills
- Proficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word).
- Fluency in English (written and spoken); additional languages are a plus
What we offer:
- Attractive salary
- 26 days holiday plus bank holidays (pro rata)
- Employee Assistance Program
Please note this is a Fixed Term Contract until the end of 2026.
Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
