Job Description
Per Hotel 4* di Marina Centro di Rimini si ricerca Receptionist turnante con esperienza da inserire immediatamente in organico.
La risorsa dovrà occuparsi delle procedure di check in e check out, assegnazione camere, coordinamento con il reparto housekeeping, guest relations, gestione delle chiamate e delle mail di richieste individuali. E' richiesta la conoscenza della lingua inglese e possibilmente di una seconda lingua (tedesco o francese). Carattere preferenziale avrà la conoscenza del gestionale Opera.
Work Experience
Skills:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Required:
- 2 years of experience
- knowledge of the Opera PMS
- fluent English language
- additional language (French or German)
