Receptionist - Mercure Rimini Artis | Rimini, Emilia-Romagna

Descrizione completa della posizione

Job Description

Per Hotel 4* di Marina Centro di Rimini si ricerca Receptionist turnante con esperienza da inserire immediatamente in organico.

La risorsa dovrà occuparsi delle procedure di check in e check out, assegnazione camere, coordinamento con il reparto housekeeping, guest relations, gestione delle chiamate e delle mail di richieste individuali. E' richiesta la conoscenza della lingua inglese e possibilmente di una seconda lingua (tedesco o francese). Carattere preferenziale avrà la conoscenza del gestionale Opera.

Work Experience

Skills:

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Required:

2 years of experience
knowledge of the Opera PMS
fluent English language
additional language (French or German)

Candidati adesso