Providing integrity to the casino and gambling industry for over 30 years, GLI has established an incomparable team of professionals. We are looking for a Technical Services Specialist (categorie protette L.68/99) to support our team in Bologna.
Who We Are…
We have been in the gaming industry for over 30 years but pride ourselves on looking forward. GLI is on the cutting edge of casino gaming technology and regulation, guiding clients through a dynamic, ever-changing landscape. We offer the stability of a global leader to both our clients and employees around the world.
Why You Should Work Here…
Our many talented employees are the key to our success as a market leader. In addition to competitive salaries and benefits and the opportunity to engage with team members around the globe, we consistently invest in and support employee development so that you can continue to grow and succeed as you reach your full potential.
What You Will Accomplish Here…
The Technical Services Specialist (TSS) is part of the global Engineering/Math teams. The TSS will review specific areas of work performed by engineers and/or mathematicians, proofreading and conducting related research to ensure our clients receive accurate and quality certifications.
We are searching for someone who is passionate about accuracy and quality to help support the Engineering business strategies.
Responsibilities:
- Performs incoming reviews on projects/requests with minimal interaction or support.
- Notifies project owners/Leads of projects/requests and other execution workflow involvement as needed.
- Creates, modifies, and confirms needed documentation, results, and jurisdictional deliverables.
- Performs quality reviews on testing evidence, documentation, and audit materials.
- Provides organized templates for standard complexity timeline estimates and project costs.
- Uploads and interfaces with any jurisdictional specific process/system.
- Learns and properly utilizes various internal tools used for project tracking and management.
- Generates draft reports and reviews for errors or omissions.
- Provides feedback regarding quality issues.
- Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.
- Documents review results and issues to internal groups in a clear and professional manner.
- Executes reporting and dashboard queries.
- Monitors key performance indicators and real-time project metrics.
- Supports regulators with report and deliverable specifics.
- Supports clients with specific process training and other similar requests.
- Learns the proper operation and function of various electronic gaming devices.
- Learns and properly executes the test methods to test various electronic gaming devices.
- Performs certifications on the Regulator's portal.
- With supervision, offers top class customer support and solves any blockers that may arise during the certification process.
- Performs other duties as assigned.
Required Education, Experience, and Skills:
- Knowledge of the Company’s submission, test and approval process is preferred.
- Must have basic computer skills including proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
- Must have the ability to effectively communicate, both orally and in writing, with internal and external parties.
- Must have ability to articulate and communicate deficiencies found in review to engineers, in both written and verbal form.
- Must demonstrate a high degree of attention to quality, details, and correctness, including the ability to proofread and identify improper grammar and spelling errors.
- Must demonstrate a customer care oriented mindset.
What We Offer…
- Annual gross salary range: EUR 28.000 - 36.000
- Annual leave days as per CCNL Commercio
- Flexible holiday plan
- Discretionary End-year bonus
- Annual Performance Reviews
- Career path planning
- Job related trainings after approval manager and Career Development Plan
- Weekly fresh fruit, free coffee, tea and chill-out space at the office
- International work atmosphere with 30 different nationalities within GLI Europe, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI Austria
Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
