Job description (role purpose, key accountabilities, main activities, main interfaces..)
The main activities of the Customer Order Manager are as follows:
- Quotations and spare/repair orders portfolio management, including warranty, exchange and service plan order management.
- Coordination and control of orders execution, respecting the assigned priorities in relation to the immediate and future availability of stock.
- Elaborate the orders to meet the budget, ensuring full compliance with the commitments towards customers. Implement autonomously the appropriate corrective actions in close collaboration with customers and internal stakeholders.
- Manage Customers’ order portfolio, leading and supporting the discussion about logistic topics, and ensure the constant support and information to respect the spare parts lead times and repair turn-around times
- Co-operate with the other Company Departments to implement an effective way of operation, co-ordination and integration of Customers / Operators requirements
- Support the validation of Warranty Claims claim and the components return by requiring and collecting of the necessary documentation to avoid components suspension.
- Monitor Key Performance Indicators related to the assigned portfolio and propose and implement corrective actions where necessary.
- Meeting/Conf.Call with Customers in aiming to share info and to anticipate any possible future needs
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Retribuzione: €25.000,00 - €32.000,00 all'anno
Benefit:
- Assistenza sanitaria integrativa
- Buoni pasto
- Cellulare aziendale
- Computer aziendale
Istruzione:
- Laurea triennale (Preferenziale)
Lingua:
- • Fluent in spoken and written English (Obbligatorio)
Sede di lavoro: Di persona
