In this role, you will be responsible for governing the ITAM tooling landscape and ensuring the quality, integrity and reliability of IT asset data across the organization. A key objective will be to maintain the ServiceNow ITAM platform as a trusted Single Source of Truth, enabling accurate financial planning, supporting audit readiness and ensuring compliance with internal standards and external regulations.
You will oversee the evolution of ITAM processes, tools and governance frameworks, ensuring that policies are consistently applied while driving their continuous improvement. You will translate business needs into system evolutions, coordinating technical teams and system owners to implement changes across ServiceNow, SAP and other integrated platforms within a complex, multi-system environment.
Operating in a highly interconnected global ecosystem, you will act as a key interface between ITAM, the ServiceNow Center of Excellence and other domains such as Enterprise Architecture, Cybersecurity, ITSM, Procurement and Finance. In this context, you will facilitate alignment across stakeholders, contribute to governance forums and ensure effective collaboration with both internal teams and external vendors.
A strong focus will be placed on data governance and data quality, ensuring completeness, consistency and accuracy of ITAM datasets on the global scale. You will define and monitor data quality standards, drive the adoption of governance practices across regions and ensure that data supports reliable reporting and decision-making across business and IT functions.
You will contribute to the evolution of the ITAM data model and platform performance, supporting integration initiatives with enterprise systems and enhancing reporting capabilities and dashboards. This will enable greater transparency on IT assets, costs and lifecycle, supporting optimization of IT spend and more informed strategic decisions.
You will have a significant impact on financial performance by improving data accuracy, reducing licensing and compliance risks, and supporting cost optimization initiatives. You will also play a key role in sustaining audit readiness and strengthening the overall governance framework in a compliance-driven environment.
Finally, you will drive continuous improvement across processes and tools, contributing to strategic initiatives related to ITAM governance, platform roadmap definition and integration across the enterprise ecosystem, ensuring scalability and long-term sustainability of the ITAM function.
