A Customer Service Representative (Addetto/a al Servizio Clienti) is responsible for providing excellent customer support by assisting customers with inquiries, resolving issues, and ensuring a positive experience with the company's products or services. This role requires strong communication skills, patience, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or in person.
- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer complaints efficiently and professionally.
- Process orders, returns, exchanges, and refunds.
- Maintain accurate records of customer interactions and transactions.
- Update customer information in the company's CRM or database.
- Collaborate with other departments to resolve complex customer issues.
- Follow up with customers to ensure satisfaction and timely resolution.
- Meet customer service performance targets, including response time and customer satisfaction.
- Identify opportunities to improve customer experience and report recurring issues.
Requirements:
- High school diploma or equivalent; additional education is an advantage.
- Previous experience in customer service, retail, hospitality, or a similar role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office and customer relationship management (CRM) software.
- Ability to multitask and work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Professional, friendly, and customer-oriented attitude.
- Fluency in Italian; knowledge of English or other languages is a plus.
Job Types: Full-time, Part-time
Pay: €24,000.00 - €30,000.00 per year
Work Location: In person
