POSITION SUMMARY
Follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Main Tasks:
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Notify guests and management of delays in service delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day.
- Record transaction in MICROS system at time of order.
- Complete all closing reports, including MICROS reports.
- Take care of amenities and place them in the room according to the guest preferences and hotel standards.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary materials and information; and complete safety training and certifications.
- Ensure uniform and personal appearance is clean and professional.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
QUALIFICATION
Essential:
- Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
- Ability to compute basic mathematical calculations
- Ability to have basic computer knowledge
Desirable:
- High school graduate, some college
- Certification of previous training in liquor, wine and food service
- Certification in alcohol awareness program
- Ability to communicate in a second language
Wine knowledge
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
