Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy, 185
For the opening of the new exclusive Akira Back restaurant, The St. Regis Rome is casting for a Bartender.
The ideal candidate is able to provide an outstanding customer service to our international guests whilst delivering service to the highest standards.
Reporting to the Specialty Restaurant Manager, the role will be part of the AB Restaurant team, proud to engage our guests service to our international guests and to create exquisite moments.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language.
CORE WORK ACTIVITIES
- Represent and be the face of the AB restaurant to all guests.
- Strong task and time management abilities.
- Interacting with guests with exceptional interpersonal and communication skills.
- Positive, engaging personality and professional appearance.
- Create classics and innovative drinks exceeding guests’ needs and expectations.
- Assess guests’ needs and preferences and make recommendations.
- Make recommendations and answer all related inquiries.
- Record drink orders accurately into Micros system.
- Prepare and serve drinks in accordance with standard recipes.
- Peel, slice and pit fruit for garnishing drinks.
- Mix and garnish cocktails according to standard specs.
- Restock and replenish bar inventory and supplies.
- Serve snacks to guests seated at the bar.
- Up-sell drink and food to guests.
- Respond promptly to requests from guests in a polite and professional way.
- Eye for detail and own initiative.
- Attempt to limit problems related to guests excessive drinking by following established procedures.
- Process transactions using the POS system.
- Prepare checks for guests or open tabs.
- Process guests payments, by using CC or room number.
- Arrange glasses and bottles into attractive and functional displays.
- Ensure clean glasses, bar equipment and working areas.
- Comply with all health, safety and hygiene standards and policies.
- Order and restock bar inventory (Requisitions, fruit orders...)
- Create drinks recipes.
- Stay guests focused and provide excellent guests’ experience.
- Maintain confidentiality of proprietary information; protect company assets.
- Support all co-workers and treat them with dignity and respect.
- Comply with quality assurance expectations and standards.
Maintain bars as clean as possible and use quiet times to clean, tidy up.
CANDIDATE PROFILE
- Possess a good command of Italian and English.
- Exceptional storytelling and guest engagement skills.
- An excellent verbal manner and proven customer service skills.
- Good organization skills with attention to detail.
- Good knowledge or experience of the hospitality industry Asian, Japanese or fusion dining concept preferred.
- A team Player with flexible & positive attitude.
- Passion for the hospitality industry.
- Able to work in a fast paced environment & remain calm under pressure.
- Be able to demonstrate experience in complaint handling.
Availability to work late nights, weekends and bank holiday as we operate 365 days a year.
What we offer
- Discounts on hotel rooms, gift shop items, food and beverage across the company.
- Learning and development opportunities online, on the job and in class.
- Charity events, Wellbeing activities through the TakeCare program.
- Experienced management & motivated and engaging colleagues
- Canteen service and uniform
#LI-FG1
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
