Experience & Process Knowledge
Up to 3 years of experience in business support, customer service, order management, or similar roles, with basic knowledge of processes such as offer management, contract handling, order processing, and (as a plus) invoicing or payment tracking.
Customer & Communication Skills
Strong communication skills and a customer-oriented approach, with the ability to handle inquiries professionally, collaborate with internal teams, and support issue resolution effectively.
Accuracy & Organization
High attention to detail and good organizational skills, ensuring accuracy in customer data, documentation, orders, and invoices while managing multiple priorities in a dynamic environment.
Problem Solving & Compliance
Ability to identify and support the resolution of discrepancies or customer issues, with awareness of company procedures and documentation standards.
Digital & Technical Skills
Good proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM systems or similar tools.
Mindset
Proactive, reliable, and eager to learn, with a focus on delivering quality service and continuous improvement.
