As an IT Service Desk Technician, your role involves managing IT systems and providing support to colleagues across all Dr. Schär Group locations, helping them with their devices, accounts, and key applications.
Your Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Support IT systems in manufacturing environments
- Classify and prioritize user requests using our IT Service Management tool
- Resolve issues directly or escalate them to specialized IT teams
- Configure, maintain, and support client devices and peripherals
- Set up new workplaces, laptops, and desktops
- Collaborate on IT projects
- Maintain the internal IT documentation and the knowledge base
- Occasionally travel to company locations as required
Your Profile
Your Benefits
- Global Mindset: Working in an international environment
- Nature meets Design: Working in the midst of greenery in a highly modern and sustainable workplace
- Perfect Start: An individual "Onboarding Program" and support from your buddy
- Food: An in-house canteen, fresh fruit and snacks
- Childcare: An in-house daycare center and “Dr. Schär Kids Care”
- Family: workplace recognized with the 'auditfamilieundberuf' certificate
- Long Term Wellbeing: Health and pension fund and in-house fitness program
- Growth: Dr. Schär Academy with a variety of training opportunities and language programs
- Playtime & Team Spirit: Calcetto, table tennis, lunch roulette in the in-house garden
- Magic Moments: Company parties, events, and gift
- Delivery: Private parcel delivery
