The Coupa System Administrator is responsible for the day-to-day operations, support, and stability of the Coupa platform. This role ensures smooth system performance by managing incidents, troubleshooting issues, supporting end users, and maintaining system configurations.
- Timely resolution of incidents and service requests based on SLA targets.
- Enables high system availability and performance.
- Effective communication to end users during incidents and changes.
- Minimal disruption during Coupa releases and updates.
- Continuous improvement of support processes.
- Incident Management & Support: Monitor, log, prioritize, and resolve incidents.
- Troubleshooting: Diagnose and fix procurement, invoicing, and supplier issues.
- End User Support: Communicate and assist users effectively.
- System Administration: Manage roles, access, and configurations.
- Change & Release Support: Assist in deployments and UAT.
- Continuous Improvement: Enhance processes and documentation.
- Strong communication and customer-service mindset.
- Experience with Coupa administration.
- Understanding of Source-to-Pay processes.
- Experience with incident management and troubleshooting.
- Familiarity with ticketing tools.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
- not applicable for freelancers
