ABOUT THE COMPANY
Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
You don't need to be from this industry, you do need to be passionate.
Our promise to you:
· We will respect and value your background and perspectives
· We will work together with integrity
· We will share our incredible pride for job, company and industry
What we ask of you:
· Bring passion to all that you do
· Listen, move fast and think innovatively
· Speak up, have ideas and share them
· Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
“Together, we'll make travel better.”
JOB SCOPE
Learn the work techniques of a Front Office, receiving guests according to company procedures and the supervisor's instructions regarding passenger admission to the Lounge. Assist in managing queues and guiding passengers to the Lounge, helping to collect feedback related to the service. Learn all passenger management techniques, handling both positive and negative feedback as per the supervisor's directives. Assist passengers by explaining the Lounge services and providing support in booking these services.
JOB RESPONSIBILITIES
- Learn to manage the check-in process and follow admission instructions.
- Greet and welcome guests at the Lounge entrance.
- Assist guests with their Internet access needs and booking requested services.
- Help promote various services available in the Lounge.
- Support answering the phone line and emails in line with company standards.
- Collaborate and work in a team to develop, implement, maintain, and improve the quality management system.
- Learn to use company systems and reporting tools.
- Perform other tasks as assigned by the supervisor from time to time.
JOB REQUIREMENTS
- Proactivity, strong communication, and interpersonal skills.
- Interest in training for front office and passenger reception roles.
- Discretion and elegance.
- Good knowledge of spoken and written English.
- Ability to work in a team and manage high volumes of work.
- Availability to work shifts, weekends, and holidays.
- 5 working days per week.
- Work location: Leonardo Da Vinci Fiumicino Airport
- 6-month paid extracurricular internship
Benefit:
- Abbonamento mezzi pubblici
- Buoni pasto
- Parcheggio libero
Sede di lavoro: Di persona
