About the Role:
Milan is one of Italy's leading centres for business, logistics and innovation, and at FasPro24 Business Solutions SRL, we bring the same standard of precision to every service we provide. We support companies with reliable operational processes, quality control and continuous improvement solutions.
We are looking for a Quality Assurance Specialist who can help maintain consistent quality standards across our services and internal operations. You will work closely with operations, procurement, supply chain and customer service teams to identify issues, improve procedures and ensure that company standards are followed.
You will not simply inspect completed work. You will help prevent quality problems by reviewing processes, analysing performance data and recommending practical improvements.
Why Work With Us?
The Environment:
Our office is located in Milan, with convenient access to public transportation, business districts and local amenities. We provide a professional and collaborative workplace where employees can contribute ideas and take ownership of their responsibilities.
Quality Focus:
Quality is a core part of our business operations. You will have the opportunity to influence procedures, improve service consistency and support the development of stronger internal standards.
Cross Functional Exposure:
You will work with several departments, including operations, procurement, logistics and customer support. This provides valuable exposure to different business functions and opportunities for professional development.
Growth:
We support continuous learning through internal training, process improvement projects and opportunities to develop additional skills in auditing, compliance and quality management.
Key Responsibilities:
Quality Monitoring:
Review operational activities, documentation and service outputs to ensure compliance with company procedures and quality standards.
Process Auditing:
Conduct routine internal audits, identify areas of non compliance and prepare clear reports with recommended corrective actions.
Issue Investigation:
Investigate quality concerns, customer complaints and recurring operational errors to determine their root causes.
Corrective Actions:
Work with relevant departments to create, implement and monitor corrective and preventive action plans.
Performance Reporting:
Track quality indicators, prepare monthly performance reports and communicate findings to operations management.
Documentation Control:
Maintain accurate quality records, inspection reports, procedures and internal compliance documents.
Process Improvement:
Recommend practical improvements that increase efficiency, reduce errors and improve overall service quality.
Team Support:
Provide guidance and quality related training to employees when new procedures or standards are introduced.
What We Are Looking For:
Experience:
At least 3 years of experience in quality assurance, quality control, compliance, operations or a similar business environment.
Education:
A degree or professional qualification in Business Administration, Quality Management, Engineering, Supply Chain Management or a related field is preferred.
Quality Knowledge:
Good understanding of internal auditing, root cause analysis, corrective actions and process improvement principles.
Analytical Skills:
Ability to review data, identify patterns and present findings in a clear and practical manner.
Communication Skills:
Strong written and verbal communication skills with the confidence to work with different departments and explain quality requirements.
Technical Skills:
Comfortable using Microsoft Excel, reporting systems and document management tools. Experience with quality management software is an advantage.
Language Skills:
Professional Italian is required. Working knowledge of English is preferred for documentation and communication with international partners.
Mindset:
You are organised, observant and solution focused. You can identify problems without losing sight of practical business needs and know how to balance quality requirements with operational deadlines.
Job Types: Full-time, Permanent
Pay: €32,400.00 - €46,700.00 per year
Work Location: In person
