At UNITED CAPS, we don’t just make caps, we are a team where commitment, teamwork, quality, and precision define who we are.
As a global leader in caps and closures industry, we create innovative and sustainable solutions that protect what matters and earn the trust of leading brands worldwide. Let's shape the future of packaging together.
We're Building a BETTER UNITED, join our team and grow in a workplace that values people as much as performance.
YOUR MISSION
As a global company with operations across multiple countries, you will be responsible for providing level1 IT support to all entities throughout Asia and Europe. Follow the sun
We are looking for a motivated and service-oriented IT Technical Support Specialist (Level 1) to join our team. In this role, you will be the first point of contact for our customers, helping them resolve technical issues efficiently while delivering excellent support experience.
This position is ideal for someone who enjoys problem-solving, working with modern technologies, and interacting with users in a dynamic environment.
YOUR RESPONSABILITIES
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Provide first-level technical support for end users via phone, and remote tools
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Diagnosing and resolving hardware, software, and network issues
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Support and maintain Windows environments and workplace systems
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Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
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Manage user accounts, access rights, and basic security settings
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Document incidents, solutions, and processes in the ticketing system
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Escalate complex issues to Level 2 support when necessary
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Ensure timely resolution while maintaining high customer satisfaction
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Monitor and analyze recurrent Incident and request and connect to identify opportunities for optimization
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Recommend enhancements to support proces
YOUR PROFILE
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A bachelor’s degree in computer science or a related IT discipline is required.
good knowledge of:-
Windows operating systems
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Microsoft 365
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Networking fundamentals (LAN, WLAN, VPN)
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Zoom Workspace
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Strong problem-solving and analytical skills
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Customer-focused mindset with excellent communication skills
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Ability to work independently and in a team
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Organized and structured way of working
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Fluent in English, Additional language skills (German, French, Spanish) are considered an asset
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Knowledge in ERP and CRM field
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Experience with ticketing systems and remote support tools
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knowledge of Active Directory /Azure
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contribute to the knowledge base and documented procedures
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This role requires close collaboration with business users across departments and regular interaction with other IT functions. Strong communication skills are critical.
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Key personal attributes include attention to detail, a collaborative mindset, positive attitude, and strong time management.
OUR OFFER
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A dynamic and supportive work environment with real learning opportunities
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Exposure to modern IT systems and technologies
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A variety of tasks – no monotonous ticket processing
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Career growth opportunities into advanced IT roles
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Flexible working hours and work-life balance
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Continuous training and professional development
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A collaborative team with a hands-on mentality
