We are seeking a proactive, positive, and resilient individual with proven active listening skills and a natural ability to manage relationships and communications with both external clients and internal stakeholders.
The ideal candidate is solution-oriented, able to work independently, and committed to delivering outstanding service throughout every stage of the process.
This role is 100% on-site at our Italian HQ in Agrate Brianza, Italy.
What You'll Be Doing:
- Process all types of local orders, order confirmations, returns and credits accurately to deliver goods within agreed timescales
- Manage communications and relationships with external customers and internal ensuring quality and responsiveness. Proactive communication via phone and email in a helpful and professional manner is required
- Demonstrate role model behaviours
- Capture and Analysis of feedback and complaints, other analyses as required
- Support vigilance processes
- Provide management information
- Update and maintain customer contract pricing in ERP
- Work proactively as part of the Customer Service team, helping the team achieve its goals and develop
- Support cross training of other team members
- Order stocks to replenish the local warehouse in Monza, to maintain safety stock levels
- Coordinate the pick, pack and ship of customer orders seamlessly and promptly within agreed time frames
- Organise and keep all storage areas safe, secure, clean and tidy
- Oversee import of goods, cooperate with import agency
- Prepare all in and out stock documentation as well as stock checks
- Schedule and monitor delivery/courier services
- Order packaging materials
- Cooperate with waste-management company
- Ensure continuous improvement to processes and systems
- Ensure all health and safety and quality procedures are always followed
- Invoicing / correcting / credit notes issuing
- Reconcile the sales ledger balance sheet
- Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.
What Experience & Skills You Will Need:
Essential
- Able to work on own initiative, self-starter and as part of a team
- Ability to work to tight deadlines with accuracy and detail
- Intermediate to Advanced Excel skills
- Fluent knowledge of Italian, both spoken and written
Desirable
- Proven track record in a customer service role preferably in medical devices
- Graduate with an ambition to build a career in an innovative medical device company.
- Knowledge of ERP system
- Additional languages (English, German, French or Spanish)
What We Can Offer You:
- Comprehensive benefits package
- Global appreciation platform to recognise colleagues around the globe
- Fantastic opportunity to work with highly talented teams and individuals and grow with the business
- Being part of an organisation you can be proud to work for changing the lives of millions of people!
Job Types: Full-time, Permanent
Work Location: In person
