About the Role:
At Edalya Digital Solutions, we help businesses improve customer relationships, strengthen commercial performance, and deliver complex projects with clarity and precision. We are looking for a Senior Account Manager who can take ownership of key client relationships and support the continued growth of our business in Palermo and across Italy.
This is not a purely administrative account management role. You will act as a trusted commercial partner to clients, understand their business priorities, coordinate internal resources, and ensure that every engagement delivers measurable value. You will work closely with project, operations, sales, and consulting teams to turn client requirements into practical and successful solutions.
Why Work With Us?
The Environment:
Our Palermo office provides a professional and collaborative working environment where commercial thinking, accountability, and strong client service are valued.
Client Impact:
You will manage important business relationships and have direct involvement in account strategy, contract development, service delivery, and long-term client growth.
Cross Functional Collaboration:
You will work with specialists across project management, operations, technology, and business consulting to deliver coordinated solutions for clients.
Professional Growth:
You will have access to training, professional development opportunities, and increased responsibility as the company expands its client portfolio.
Key Responsibilities:
Account Ownership:
Manage a portfolio of strategic business clients and serve as their primary point of contact throughout the commercial relationship.
Client Relationship Management:
Build trusted relationships with decision makers, understand their objectives, and maintain regular communication regarding priorities, performance, and upcoming requirements.
Account Growth:
Identify opportunities to expand existing accounts through additional services, contract renewals, cross selling, and long-term partnership development.
Commercial Planning:
Prepare account plans, revenue forecasts, proposals, presentations, pricing recommendations, and contract renewal strategies.
Service Coordination:
Work closely with internal departments to ensure that client commitments, project milestones, service standards, and agreed deliverables are achieved.
Stakeholder Management:
Lead client meetings, business reviews, commercial discussions, and internal coordination sessions involving senior stakeholders.
Performance Monitoring:
Track account performance, client satisfaction, revenue, retention, service quality, and commercial risks.
Issue Resolution:
Take ownership of escalated client concerns and coordinate timely, professional, and commercially appropriate solutions.
Market Awareness:
Monitor client industries, competitor activity, market developments, and emerging business needs that may create new opportunities.
Reporting:
Provide accurate updates on account activity, revenue pipeline, risks, contract status, and growth opportunities to company management.
What We Are Looking For:
Experience:
At least 6 years of experience in account management, business development, client services, consulting, or another relevant commercial role.
Senior Account Exposure:
Previous experience managing complex business accounts, high value clients, or long-term service contracts.
Commercial Skills:
Strong understanding of account growth, contract negotiation, revenue forecasting, client retention, and commercial performance.
Communication:
Excellent presentation, negotiation, relationship management, and stakeholder communication skills.
Problem Solving:
Ability to understand complex client requirements, coordinate multiple internal teams, and develop practical solutions.
Organisation:
Strong ability to manage several accounts, deadlines, meetings, proposals, and commercial priorities simultaneously.
Language Skills:
Professional fluency in Italian is required. Good working proficiency in English is preferred for business communication and documentation.
Education:
A degree in Business Administration, Marketing, Economics, Management, Communications, or a related field is preferred.
Mindset:
You are commercially aware, dependable, proactive, and comfortable taking responsibility for important client relationships. You understand when to protect the client relationship, when to challenge expectations, and when to involve internal specialists.
Job Types: Full-time, Permanent
Pay: €3,800.00 - €4,600.00 per month
Work Location: In person
