You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.
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Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
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Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
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Build and maintain a solid understanding of the company’s products and services
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Identify customer needs and clearly communicate relevant information to internal service and technical departments
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Accurately record customer interactions using internal systems and data entry tools
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Technical Diploma or equivalent qualification (approximately 12 years of education)
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At least 2 years of experience in a customer service or contact center environment
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Confidence in handling customer interactions by phone and email
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Ability to navigate computerized systems and learn new applications quickly
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Strong communication skills, problem‑solving mindset, and customer‑focused attitude
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Be part of a collaborative and supportive team
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Develop your skills in customer service and communication
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Work in an environment that values quality, reliability, and continuous improvement
