For the opening of the new exclusive Akira Back restaurant, The St. Regis Rome is casting for a Floor Supervisor (Maître).
The ideal candidate is able to provide an outstanding customer service to our international guests whilst delivering service to the highest standards.
POSITION SUMMARY
Reporting to the Specialty Restaurant Manager, the role will be part of the AB Restaurant team, proud to engage our guests and to create exquisite moments.
The Floor Supervisor (Maître) plays a key role in our restaurant, in charge to supervise all the area and organize the best service for our guests, always with positive attitude and spirit to provide unique experiences for guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language.
CORE WORK ACTIVITIES
- Supervise and ensure the cleanliness, organization and presentation of all restaurant working areas.
- Represent and be the face of the restaurant, delivering exceptional guest experiences.
- Engage with guests and ensure service is delivered in accordance with AB brand standards and identity.
- Monitor service standards and provide guidance and support to the team throughout the shift.
- Check the quality and quantity of all stock, supplies and operating equipment.
- Anticipate operational needs and communicate replenishment requirements promptly.
- Participate and support events and daily rituals.
- Welcome guests and act as AB brand ambassador, managing guest requests and resolving concerns in line with our service culture.
- Ensure guest satisfaction by maintaining a visible presence on the floor and responding promptly to feedback.
- Follow Standard Operating Procedures and brand identity guidelines.
- Comply with all health, safety and hygiene standards and policies.
- Balance the cash register at the start and close of each shift.
- Order, control and replenish restaurant and bar inventory, including beverage requisitions and operational supplies.
- Maintain confidentiality of proprietary information; protect company assets.
- Support, motivate and develop team members, fostering a positive and collaborative working environment.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
- Record transactions in the MICROS system correctly and timely.
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain change required for expected business level and keeping bank secure.
- Welcome guests and be the AB concept brand ambassador; manage guest’s requests and complaints in line with our service culture
- Comply with all health, safety and hygiene standards and policies.
- Assist with the training and onboarding of new team members as required.
- Balance the cash register at the start and close of each shift.
- Support colleagues and other operational departments when required.
CANDIDATE PROFILE
- A team Player with flexible & positive attitude.
- Passion for the hospitality industry.
- Possess a good command of English and Italian.
- Exceptional storytelling and guest engagement skills.
- An excellent verbal manner and proven customer service skills.
- Good knowledge or experience in the hospitality industry, Asian, Japanese or fusion dining concept preferred.
- Good organization skills with an attention to detail.
- A team Player with flexible & positive attitude.
- Good leadership and training experience.
- Passion for the hospitality industry.
- Able to work in a fast paced environment & remain calm under pressure.
- Be able to demonstrate experience in complaint handling.
- Positive, engaging personality and professional appearance.
- Availability to work late nights, weekends and bank holiday as we operate 365 days a year.
What we offer
