Armani Hotel Milano, situato nel Quadrilatero della Moda, è la seconda collaborazione tra Giorgio Armani S.p.a. ed Emaar Properties PJSC. Ospitato in un edificio razionalista del 1937, incarna la filosofia "Stay with Armani" offrendo un'esperienza intima dove ogni dettaglio delle 95 camere e suite, disegnate dal suo autore, riflette eleganza, comfort e raffinatezza.
Sotto la supervisione del team Lifestyle, gli ospiti ricevono un'ospitalità su misura. Al settimo piano del palazzo, con vista maestosa sulla città, l'hotel ospita l'Armani/Ristorante con cucina italiana dalle sapienti rivisitazioni in chiave internazionale e l'Armani/Bamboo Bar, mentre all’ultimo piano Armani/SPA si estende su una superficie di 1.000 mq con piscina relax e palestra.
Supervise the daily Front Office operations, ensuring smooth and efficient service delivery in line with luxury hospitality standards.
• Lead, motivate, and support the Front Office team, acting as a role model and ensuring the highest level of guest service. • Coordinate shifts, daily task allocation, and team priorities to guarantee seamless operations.
- Handle guest complaints, special requests, and complex situations, ensuring timely resolution and guest satisfaction.
- Monitor arrivals, departures, VIP guests, and room allocations, collaborating closely with Housekeeping and other departments.
- Support the Front Office Manager in training, coaching, and developing team members while fostering a positive and collaborative working environment.
- Ensure compliance with hotel policies, procedures, brand standards, and health & safety regulations.
- Oversee cash handling procedures, billing accuracy, and payment processes.
- Review daily operational reports, identify discrepancies, and coordinate corrective actions with the relevant departments.
- Prepare and monitor daily, weekly, and monthly operational reports, including storage and inventory control where applicable.
- Ensure the Front Office team maintains high standards of grooming, punctuality, and professionalism.
- Promote effective communication between departments to deliver a seamless guest experience.
- Support the Front Office Manager with administrative duties, performance monitoring, and operational planning.
• Stay informed about hotel promotions, events, and local attractions to assist the team in providing personalized guest recommendations. • Uphold and promote Armani's Values and Culture Characteristics at all times.
- Proven experience in Front Office operations within a luxury or 5-star hotel environment.
- Minimum of 2–3 years' experience in Front Office, including previous supervisory or leadership responsibilities.
- Excellent leadership, coaching, and team management skills.
- Strong organizational and problem-solving abilities with exceptional attention to detail.
- Proficiency in Opera PMS is mandatory.
- Excellent communication and interpersonal skills with a guest-focused mindset.
- Fluency in English and Italian; additional languages are considered an advantage.
- Strong knowledge of Milan's attractions, events, and cultural scene.
- Ability to work under pressure, prioritize tasks effectively, and make sound operational decisions.
- Flexible, proactive, and committed to delivering exceptional luxury hospitality experiences.
- Employment Type: Full-Time
- Location: Milan, Italy
- Languages Required: Italian, English (additional languages are a plus)
- Contract Duration: 12 months
Benefits:
- Meals provided in the staff restaurant
- Uniform and laundry service
- Exclusive discounts at Armani stores
- Access to corporate benefits via the company app
Applicants must have legal authorization to work in Europe.
