You will step into the world of advanced technology with a solid foundation: a bachelor’s or master’s degree in computer science, IT, Software Engineering, Aerospace Engineering, or a related field. You will establish and maintain strong connections with Customers, Consortium partners, and third-party Providers, making sure every interface runs seamlessly. You are expected to anticipate challenges, putting proactive measures in place to keep services smooth, and you focus on achieving the true objectives of the activity, not just ticking boxes in a contract. When operational problems or customer complaints arise, you dive in, resolve them efficiently, and maintain the trust of all stakeholders. You can track SLAs and KPIs with care, ensuring every metric aligns with performance goals. You craft and present regular reports and highlight achievements to both customers and senior management, painting a clear picture of progress. When opportunities for additional activities appear, you prepare project proposals and expand the scope of current service contracts. You lead the Service Desk team, supervising their activities while orchestrating project meetings and reviews: preparing agendas, circulating minutes, and keeping everyone aligned. Risks don’t catch you off guard—you manage and execute the Risk Management Process, staying ahead at every turn.
On the technical side, you coordinate day-to-day technical activities with precision. You guide your team and any sub-contractors, balancing schedules and costs while implementing improved processes and standards for operational services. You oversee the project lifecycle, ensuring timely delivery of every requirement and producing clear, documented operational procedures. You collect inputs, prepare project reports, and coordinate deliverables, ensuring they meet Customer standards and pass every review and acceptance milestone. Every task you take on is a step toward seamless execution, technical excellence, and customer satisfaction, you’re not just managing projects, you’re shaping their success.
