Front Desk Executive, Reception & Hospitality at A Boutique Wine Retreat in Piedmont
Are you in love with hospitality, do you appreciate aesthetics, and do you want to work in one of Italy’s most picturesque wine regions? You can become the face of our Boutique Wine Retreat - www.casanizzadoro.com.
About Us:
We are an exclusive boutique hotel in Piedmont, where high-end relaxation, winemaking, and premium service blend harmoniously. Our core value is genuine care for our guests, creating a warm, homely, and at the same time flawless atmosphere for everyone.
We are currently expanding our close-knit team and inviting an ambitious Front Desk Executive to join us.
What we expect from the candidate:
- Fluency in both English and Italian is mandatory (knowledge of other European languages will be a strong advantage).
- High level of responsibility and the ability to handle operational tasks independently.
- Proactive attitude, personal touch, genuine friendliness and openness: a love for people and communication is the foundation of our philosophy.
- Computer literacy; experience with booking systems is an advantage.
- Previous experience in the hospitality industry (HoReCa) or customer-facing roles is preferred. But most importantly, we value desire to learn and grow.
- Excellent communication skills, attention to detail, reliability, a polished appearance, and proper phone etiquette.
Key Responsibilities:
Welcoming, registering (check-in) procedures, providing room keys, and creating a "welcome home" atmosphere.
Handling check-outs, processing payments, and issuing invoices upon request.
Managing room reservations via phone, email, and booking platforms, as well as monitoring guest reviews.
Consulting guests on hotel services, facilities, wine tastings, local restaurants, local attractions, and transportation.
Promptly and professionally resolving guest requests and complaints to ensure their maximum comfort.
Full responsibility for the cleaning services: coordinating with housekeeping and maintenance, ensuring the rooms are ready to the required standard.
Organizing breakfasts, shopping, laundry, etc.
Maintaining a clean and organized front desk and common areas.
What We Offer:
Work in a beautiful, atmospheric location surrounded by vineyards and the inspiring landscapes of Piedmont.
Flexible schedule: full-time / shift-based work.
A friendly, supportive team where initiative and professional growth are highly valued.
Competitive and timely salary.
How to Apply:
If you want to become a part of our story and create unforgettable moments for guests from all over the world, please send your CV (preferably in English) to our email address [email protected].
Job Type: Full-time
Pay: €1,500.00 - €2,000.00 per month
Work Location: In person
