Poste
The resource, reporting directly to the IT Coordinator, will be responsible for ensuring the proper functioning of the company’s IT infrastructure and providing technical support to internal users, working across both help desk activities and system/infrastructure-related projects. The role also includes managing IT operations across two sites in the Milan metropolitan area, ensuring effective support, operational continuity, and coordination of activities according to business needs and project priorities.
Missions
Follow up on IT projects and projects that involve IT.
Source and facilitate IT support by meeting the site flexibility needs.
Identify and manage incidents having a significant impact on production and shipments.
It provides reporting on these incidents, communication to the impacted business teams as well as to the IT manager and his hierarchy. Identifies and alerts on recurring incidents.
Identify and tracks IT requests made by the site.
Verify the compatibility with the governance rules before they are implemented or checks with the IT Manager of the Country Manager for their feasibility.
Identify actions to secure critical activities of the site (security stock, escalation process)
Executes, contributes to the organization and planning of maintenance operations, in coordination with site management and its IT correspondents.
Ensure by its proposals, a continuous improvement that must contribute to reduce the number of tickets and ensure a good level of satisfaction of its users.
Must propose solutions that improve incident resolution time.
Monitor the end-to-end interventions of IT partners who intervene on site (networks, telephony, etc.)
Disseminate and respect the standards and best practices put in place by the central teams.
Manage the management of material on site (security stock, renewal, replacement in case of breakdowns, etc.)
Provides, and installs PC/phones/tablets.
Guarantees proximity support to users for all hardware.
Is the local contact point for deployments, and contributes to impact analyses (infrastructure control, deployment of equipment, etc.)
Provide post-deployment support, identify problems encountered and propose solutions for improvement.
Facilitates and supports the deployment of new IT solutions.
Carry out or participate in the reporting of the progress of projects of its sites.
Works closely with the central support teams and the “knowledge” manager.
Profil
IT experience or qualification
+3 years’ experience in a similar technical field
Previous Proximity Support experience
Experience with IT support to internal client and run of operations.
Good Level of English is mandatory – French is a plus.
An initial experience at an industrial site would be a plus.
First experience in an international environment would be a plus.
Network & Telecom: WAN MPLS, LAN/WLAN/IPT Cisco,
Windows client, Smartphones and Tablet (Apple),
O365 full suite with Collaboration Tools knowledge
Exceptional interpersonal and communication skills, with a proven ability to engage and build rapport with Very Very Important Persons (VVIPs).
Strong and effective interpersonal communication skills essential
Focused on business goals and satisfaction.
Able to work in a changing environment.
Ability to work cross functional.
Mobility across all sites under its responsibility (Milan hinterland)
Informations complémentaires
Per questa posizione è previsto un inquadramento al livello 4S del CCNL Industria Pelli e Cuoio. La retribuzione annua lorda sarà definita in base agli standard salariali interni, alle competenze possedute dal candidato e richieste dal ruolo.
