Competenze base (obbligatorie): Windows 10/11: installazione, troubleshooting, gestione utenti; Microsoft 365: supporto Teams; Outlook, OneDrive; Active Directory: reset password, gestione account base; Networking: TCP/IP, WiFi, VPN base, stampanti. Competenze nice-to-have: Ticketing: FreshService, Jira, Zendesk o simile; Strumenti remoti: TeamViewer, AnyDesk; Gestione smartphone; Office suite
