At O’Tacos, growth is driven by people, performance, and customer experience — join us and make an impact across a fast-scaling restaurant network.
Role Overview
As part of O’Tacos’ direct expansion plan, the Area Supervisor will report to the Operations Manager and oversee a growing portfolio of company-owned restaurants, ensuring full alignment with operational, financial, and quality standards.
The role currently covers 5 restaurants, with a planned doubling of the network over the course of the year.
Within this growth context, the Area Supervisor will drive operational consistency, business performance, and team development, while fostering a high-quality and consistent customer experience—enhancing service standards, customer connection, and brand perception—and progressively gaining exposure to network expansion and franchising development.
Key Responsibilities
1. Hands-on operational presence
- Ensure a consistent on-the-ground presence across existing restaurants in Milan Metropolitan area
- Support teams in the daily execution of operations
- Monitor the implementation of operational and financial procedures
- Conduct regular audits and spot checks (inventory, labour cost, margins, compliance)
2. Customer experience and operational excellence
- Drive a consistent and high-quality customer experience aligned with brand positioning
- Ensure strong standards of service, hospitality, and store environment
- Develop teams’ ability to:
- build authentic customer connection
- enhance product value through clear and engaging storytelling
- actively manage customer feedback and online reputation
- Ensure full compliance with HACCP, safety, and quality standards
3. Performance management and revenue growth
- Monitor and analyse key performance indicators across the network
- Define and implement action plans to drive sales and profitability
- Ensure budget discipline and P&L accountability
4. Team management and development
- Lead, coach, and support Restaurant Managers
- Strengthen capabilities across:
- performance management
- people development
- operational execution
- Partner with HR and Operations to build and develop strong teams
5. Expansion and Network development support
- Support new openings and ensure a smooth operational ramp-up
- Contribute to the scalability and consistency of the network
- Gradually engage in franchising development and partner support
