Aquazzura is a global luxury fashion brand renowned for its contemporary elegance, exceptional craftsmanship, and innovative design. Founded in Florence by Edgardo Osorio, the brand has established itself as a leading name in luxury footwear and accessories worldwide.
We are looking for a highly organized and proactive Retail Operations Specialist to support the operational excellence of our global retail network. This role will act as a key link between Headquarters and Stores, ensuring operational consistency, compliance, stock accuracy, and an exceptional client experience across all retail locations.
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Ensure the consistent implementation of company policies, procedures, and operational standards across the retail network.
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Monitor and audit store compliance with operational guidelines, identifying areas for improvement and implementing corrective actions where necessary.
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Support stores in maintaining excellence in stockroom organization, visual standards, store maintenance, and operational processes.
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Partner with Retail Managers, Area Managers, and Store Managers to ensure efficient store operations and seamless execution of business initiatives.
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Analyze operational KPIs and provide insights to improve efficiency, productivity, and service standards.
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Support the preparation and consolidation of retail reports, operational dashboards, and business analyses.
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Coordinate and oversee annual physical inventories across all stores.
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Ensure accurate stock reconciliation and compliance with company inventory procedures.
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Monitor stock discrepancies and collaborate with stores to reduce inventory shrinkage and operational risks.
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Partner with Finance, Logistics, and Retail teams to maintain inventory accuracy and process integrity.
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Act as the primary operational point of contact between stores and Headquarters functions.
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Coordinate store maintenance requests and follow-up activities to ensure timely resolution.
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Manage the uniform allocation process for retail employees across the network.
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Foster strong cross-functional collaboration with Retail, Finance, Logistics, HR, Visual Merchandising, and Client Experience teams.
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Promote a culture of operational excellence and continuous improvement throughout the retail network.
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Support initiatives aimed at enhancing client experience and operational effectiveness.
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Conduct regular store visits to assess operational standards, provide coaching, and ensure alignment with brand expectations.
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3–5 years of experience in Retail Operations, Store Operations, Inventory Control, or a similar role within the luxury or premium retail industry.
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Solid understanding of retail processes, stock management, and store operations.
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Strong analytical mindset with the ability to interpret data and identify improvement opportunities.
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Excellent organizational skills and attention to detail.
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Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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Strong problem-solving and decision-making capabilities.
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Excellent interpersonal and communication skills with the ability to influence stakeholders at all levels.
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Advanced proficiency in Excel (Power Query a plus), comfort with ERP/retail systems, and openness to automation/AI tools.
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Bachelor's Degree in Economics, Business Administration, Fashion Management, or a related field.
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Fluent in English and Italian; additional languages are considered a plus.
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Availability to travel regularly across the retail network.
