Ready to turn every destination into an unforgettable experience for our guests? Welcome aboard.
Land Experience Sales
Onboard · Costa Crociere
“Drive Success, Live your Ambition!”
Land Experience Seller:
WHAT YOU WILL DO
- You will play a key role in shaping the guest ashore experience while driving onboard revenue, turning every interaction into value through your sales mindset and passion for people.
- You will inspire guests and boost sales by promoting tailored shore excursions, leveraging your product knowledge and interpersonal skills to maximize conversion and exceed KPIs.
- You will own the full guest journey at the MyTours desk, acting as a trusted advisor, adapting your approach to diverse guest profiles, and identifying upselling opportunities.
- You will support excursion operations to ensure a smooth and high-quality experience, contributing to coordination, organization, reporting, and continuous performance improvement.
- You will deliver excellence by proactively managing guest feedback, resolving issues, and ensuring safe, seamless, and memorable experiences.
- You will contribute to back-office activities, including handling special requests, tracking sales data and supporting decision-making
- You will join excursions when needed to monitor quality, resolve issues and ensure high guest satisfaction
WHO YOU ARE
Required
You bring experience in sales or guest-facing roles, with a strong drive to grow in an international, fast-paced environment where communication, cultural awareness, and a results-driven mindset make the difference in promoting unique shore experiences.
- Secondary school education in tourism, languages or related fields
- Some experience in direct sales
- Strong communication and interpersonal skills, with a natural ability to engage Guests
- Sales mindset with confidence in promoting products or services
- Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency
- Good knowledge of MS Office tools (Word, Excel, PowerPoint)
- Positive attitude, curiosity, flexibility and team spirit
Nice to have
- Experience in multicultural or international environments
- Experience in tour offices or with tour operators
WHAT WE OFFER
Your contract
- Fixed-term, full-time contract onboard — typical duration 4–6 months
- Meals and accommodation included throughout your contract
Your life onboard:
- International experience combining travel, personal development, and independence
- Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
- Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
- Discounts on onboard restaurants and bars (with possible daily credit)
- Accommodation & services: assigned cabin (single or double) with bathroom
- Cabin cleaning + free laundry service (crew laundrette and uniforms)
- Package delivery service
- Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
- Discounts on shops, products, hairdresser, and SPA
- Wellbeing & health: Free medical assistance onboard and ashore
- Welfare and wellbeing programs (sports, events, monthly activities)
- Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
- Crew excursions + discounts on guest tours
- Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
→ Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/]
Your growth
- Structured onboarding + welcome kit
- Mentorship program with a dedicated mentor
- Clear career path within your department
- Learning Officer for skills development and continuous improvement
- Development model to identify and promote talented individuals
→ Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/
WHY COSTA
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.
Take the next step, join Costa
Additional Info
Contract type: fixed-term, full-time
Application deadline: 01/09/2026
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team (not for submitting applications):
[email protected]
Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers
