NUSO Italia delivers complex cloud communication solutions in real-time through authorized reseller channel partners. NUSO's natively developed business communication tools seamlessly connect businesses with their customers, partners, and team members across all platforms including desktop, desk phone, and mobile devices.
NUSO's customers include enterprises of all types including healthcare, hospitality, retail, education, government, finance, non-profit, and many more with mission critical communication requirements.
We believe 'the Cloud' is not one size fits all. NUSO offers each customer Private, Public, or Hybrid Cloud solutions to meet their needs in function, security, and application. NUSO partners include technology resellers, service providers, and solution providers across the globe.
Our dedicated development and engineering teams build unique tools that enable our partners to deploy, manage, and monitor their customer's services in real time. Our unique platform reduces required site visits, accelerates trouble resolution, and identifies network issues before they become a problem.
We are growing and looking for new teammates like you!
SUMMARY
NUSO Italia has an opening for a Channel Account Manager. In this role you will be responsible for developing, managing and growing relationships with new and existing channel partners, including resellers, distributors, MSPs, and technology partners. The role focuses on driving revenue growth through the channel by enabling partners to successfully sell and support NUSO's solutions.
The Channel Account Manager will work closely with partners to identify opportunities, deliver training, support sales activities, and ensure partners are equipped to generate consistent pipeline and revenue.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Partner Relationship Management
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Acting as an ambassador for NUSO, raise its profile, branding and credibility within the market, with partners to the business and suppliers.
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Build and maintain strong relationships with new and existing channel partners.
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Act as the primary point of contact for partner accounts.
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Conduct regular partner reviews and business planning sessions.
Revenue Growth
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Drive partner-led revenue growth through new and existing partner accounts.
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To identify and win new channel partners.
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Develop joint go-to-market strategies with partners.
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Identify and onboard new channel partners where appropriate.
Sales Enablement
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Train partners on NUSO products, solutions, and value propositions.
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Provide sales support including product positioning, pricing, and proposal guidance.
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Work with partners to develop pipeline and close opportunities.
Partner Development
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Support partners in building their cloud communications practice.
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Deliver partner onboarding programs and ongoing enablement.
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Identify growth opportunities within existing partner relationships.
Pipeline Management
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Track partner pipeline and forecast channel revenue.
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Maintain accurate records within the CRM system.
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Report on partner performance and growth metrics.
Internal Collaboration
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Work closely with marketing, product, and sales teams to support channel initiatives.
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Provide partner feedback to internal teams to help improve products and services.
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Support partner-led campaigns, events, and marketing initiatives.
Key Skills & Experience
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Proven experience in channel sales, partner management, or account management.3-5 Years experience preferred.
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Experience in cloud communications, UCaaS, CCaaS, Telecoms, or SaaS preferred.
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Strong relationship management and stakeholder engagement skills.
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Demonstrated ability to drive revenue through indirect sales channels.
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Strong commercial and negotiation skills.
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Excellent presentation and communication skills.
Key Competencies
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Partner-focused mindset
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Commercially driven
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Strategic relationship builder
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Strong organisational and pipeline management skills
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Self-motivated with the ability to work independently
Success Measures
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Channel revenue growth
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Partner acquisition and activation
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Partner pipeline generation
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Partner satisfaction and engagement
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Achievement of channel sales targets
QUALIFICATIONS/EXPERIENCE
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Proven track record in strategic business development - demonstrating a collaborative style and strong relationship management skills
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Experience closing complex deals.
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Able to understand customer challenges and with strong listening skills identify solutions.
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Customer oriented with an organized and logical approach to solving problems.
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Excellent sales and account management skills.
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Great communicator, able to deal with people at all levels of business and varying technical capability.
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Must be fluent in English.
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Experience in telecoms, including, UCaaS ,CCaaS and Microsoft Teams connectivity.
- Highly articulate and presentable.
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Solution and quality focused individual.
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Resilient and responsive to change, operating within a fast-paced business telecommunications environment.
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Demonstrable ability to take ownership and manage multiple tasks of varying complexity whilst maintaining attention to detail and accuracy.
TRAVEL REQUIREMENTS
This job may require frequent travel up to 100+ miles, including overnight/out of town travel.
